Holiday Accommodation Terms & Conditions
TERMS AND CONDITIONS OF BOOKING
BOOK DIRECT AND SAVE!
https://holidays.propertyone.com.au/
All properties under Property One Realty management are privately owned & are rented on fully self-contained basis. In most cases the Owner of the property also uses the property from time to time. WE DO NOT HAVE RESORT ACCOMMODATION Property One Realty acts as letting & managing agent for the property & are required by law to seek & act on the instructions of the owner of the property, even if Property One Realty may disagree with those instructions (provided those instructions are within the law).
Guests’ registration is required for ALL bookings. This requires a copy of your license and credit card. These are held in the system securely for 14 days.
Property One Realty is required under legislation to follow the short-term rental code of conduct. All guests must adhere to the code of conduct. Linked below for your reference:
Shoalhaven Council Short-term accommodation
https://dcp2014.shoalhaven.nsw.gov.au/sites/default/files/Chapter%20G16.pdf
CANCELLATIONS If you have booked your accommodation through a third party site such as STAYZ, Airbnb the cancellation policy of the third party site will apply without exception.
Deposit paid is non-refundable once the booking has been accepted.
If total tariff has been paid, then 50% will be refunded if notice of 30 days prior to arrival has been given.
Please note that fees to third party sites and credit card fees are non-refundable.
We strongly suggest that guests take out adequate travel insurance to protect themselves from financial impact of cancellation.
We reserve the right to cancel the booking due to unforeseen circumstances or errors. In this event a full refund will be given.
SECURITY DEPOSIT The Guest acknowledges that charges for damages or missing items upon departure will be deducted from the security deposit/card details held on file.
NOISE, please note our properties are in residential areas and we are governed by noise restrictions so please no audible noise from inside or outside the property from 10pm – 8am. No loud or offensive language or music is permitted. APPROVED GUESTS ONLY The property is to be used strictly as a residential dwelling and is approved for accommodation only. No Mattresses, tents or caravans are permitted. Guest limits apply at all times, during the booking and the number of occupants must not exceed the maximum set.
CREDIT CARD SURCHARGE Credit card payments incur a 1.4% processing fee
By placing a booking, you are required to complete the ‘Guest Validation’ one week prior to your arrival. If you fail to do so, you will not receive your check in details and as a result agree to forfeit any money paid.
If you encounter any issues, during your stay please contact our office on (02) 4446 6800 so that we can attempt to fix the issue, we will not offer any compensation unless we have been informed and allowed the opportunity to fix the issue. There is no obligation from the Owner or Property One Realty to compensate or discount for the following minor faults &/or malfunctions of appliances or inclusions. Running out of hot water, Lawn mowing during your stay, bad weather, poor television and/or phone and internet reception, weed on the beach, insects etc
BOOKINGS AND PAYMENTS
Booking through third party sites will incur extra charges payable directly to them.
Credit card payments incur a 1.4% processing fee
By paying online you agree to the following terms and conditions.
By placing a booking you are required to complete the ‘Guest Validation’ one week prior to your arrival. If you fail to do so, you will not receive your check in details and as a result agree to forfeit any money paid.
The property is rented to you for holiday purposes only for the period stated on the receipt.
The terms and conditions of the holiday rental agreed to by both parties are as follows & variation to the same by guest may permit the agent to refuse keys, amend charges or immediately terminate the occupancy.
Children
No responsibility will be taken for children or pets staying or visiting any of our holiday properties. Please ensure your children are supervised at all times, especially around pools, dams, stairs, verandas, balconies and cleaning products.
Call outs
Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Common examples include not correctly operating televisions, ovens & washing machines. Blocking Toilets. Please do not dispose of flushable wipes in the toilets as this does cause blockages. Please keep showers short.
Smoking
Please note that smoking is not permitted in any of our holiday properties. If you wish to smoke, please do so away from the property and ensure that the butt is disposed of correctly. If evidence of smoking is detected you will be charged for the cost of steam cleaning, both carpets and furniture, laundering of all soft furnishings and linen.
CHECK IN AND CHECK OUT
Instructions on key box location and key code for your stay will be made 3 days prior to arrival via email. Please ensure we have the correct email on file.
Check in is 4pm. Check out is 10am (unless otherwise organised with Property One)
Failure to do so may result in extra days rent being charged. Please do not arrive early unless organised prior with Property One. Property One will endeavour to have the property ready; however, unforeseen circumstances can result in delays. In the result of a delay, no compensation will be provided.
CHANGES TO BOOKING – amending dates / change of property
The dates and the property cannot be changed by the guest, and we are unable to transfer bookings between properties, in doing this it would effectively cancel the original reservation and the cancellation terms will apply.
At times situations arise of which we have no control, which may include damage to the property you have booked occurring prior to your stay. We reserve the right to move visitors to alternate accommodation (subject to availability) at their discretion or the direct instruction of the Property Owner. If this is the case, we will notify you as soon as possible & make every reasonable effort to make sure you are satisfied with your new accommodation.
Cancellation due to government restrictions on travel
In the event of government restrictions on travel guests (only the primary guest’s location) we can move your booking to more suitable dates at no cost incurred. HOWEVER, if you wish to cancel your booking the cancellation policy remains as per the terms you booked under.
Cancellation due to non-payment by due date
If the final payment for your holiday accommodation is not received by the due date this will result in cancelling your accommodation and no refund of monies paid will be given.
SECURITY BOND
The Guest acknowledges that charges for damages or missing items upon departure will be deducted from the security deposit. Any excess damages will be deducted from the Primary Guests credit card, in the case that we do not have your credit card details on file, we will invoice the primary guest for the amount owing. The security deposit is due 30 days prior to your arrival to ensure you receive your check in information via email.
We will endeavour to refund security deposits within 14 days of your departure. If you have paid for your accommodation via credit card the refund will be processed back onto that card unless advised otherwise.
GUEST INFORMATION AND OBLIGATIONS
Under no circumstances are the following activities permitted at any of our properties: motorbikes, dirt bikes, quad bikes, use of firearms or air rifles, fireworks, anti-social behaviour including excessive drinking, intimidation of neighbours or any illegal activities
All guests are responsible for keeping the property secure during their stay & will be responsible for any theft or damage to the property due to neglect in this area. It is important to ensure all windows & doors are closed & locked prior to departing the property even for a short period.
No liability is accepted for an injury, debt, damage, loss, delay, expense, or inconvenience caused directly or indirectly by events beyond the Agents or Owners control. No responsibility is taken for Guests personal property left on or near the premises. It is recommended that Guests take out personal Property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
CLEANING
The cleaning fee is included in the total tariff of your booking, however, if excess cleaning is required over and above what is considered standard by Property One, the guest will be charged at cost.
Whilst our cleaners conduct thorough cleaning of properties prior to a guests stay we are unable to guarantee that each property will not have the presence of dust, cobwebs, insects, particularly insides wardrobes, underneath or behind furniture, ceilings and hard to reach fixtures.
BBQ
For unclean BBQ’s a charge of $50 will be incurred by the guest. If you arrive and the BBQ is not cleaned you must advise Property One as soon as possible via email and include photos, otherwise you will be charged for the condition the BBQ is left in.
GARBAGE BINS
Garbage bins are provided with all properties. If when you arrive to the property and the bin has less than 40% compacity, please advise our office.
Please ensure that all garbage is removed from your holiday property & placed in bins provided. Bins need to be placed for collection upon vacating or on Monday evening whichever occurs sooner. You will be sent a reminder text message the day before the bins are due to be put out.
Excess rubbish that does not fit in bins needs to be taken with.
KEYS
Should a Guest require spare keys for access afterhours. A $50 cash service fee is applicable. If no spare keys are available, the Guest will be liable for any locksmith costs involved in gaining entry to the premises. Guests must not attempt to break into the property if locked out. Keys should be returned as per instructions provided. Should keys not be returned, the guest will be liable for any charges incurred in gaining entry and/or replacing locks if necessary.
LOSS AND DAMAGES
All guests are responsible for any loss or damage arising from breakages or other damage to the property during their stay, including any additional cleaning, removal of excess garbage, repairs, or replacement of items in the property. Please respect the Owners property and do not move furniture around. A fee may be charged should this occur.
If requested we will endeavour to recover & return items of value inadvertently left at the premises, however, take absolutely no responsibility for the recovery or return. Postage, packaging & the cost of sending out a staff member to search for the item will need to be paid in advance, a minimum cost of $20.00 applies plus postal costs.
Items found & delivered to us by the property cleaners will be held for claiming for a maximum of 2 weeks & if not claimed will be disposed of.
EXTRA CLAUSE FOR PET FRIENDLY PROPERTIES ONLY
Pets are welcome at “pet friendly” properties only. If you bring your pet, you are required to do a poop scoop when vacating and ensure there are no bones or toys left behind and no holes have been dug. The property may be fenced however we cannot guarantee your pet will not find a way out. Pets are strictly not allowed on furniture and extra costs will apply if there is evidence of damage which includes scratches, bite marks and or accidents to furnishings, decking, or any other part of the property. Do not leave your pet unattended at the property and please restrain your pet from excessive barking.
WILDLIFE
Our properties are maintained and cleaned on a regular basis; however, wildlife is common in coastal areas. Property One Realty and/or owner do not accept liability for visits of any wildlife including, but not limited to – insects, cockroaches, kangaroos, rodents, spiders, snacks and wombats.
OTHER TERMS
We have taken great care in describing your accommodation to you as accurately as possible. We cannot accept responsibility for incorrect descriptions or changes made by the owner without notify us. LOCATION It is the guest’s responsibility to check property details, location and distance to neighbouring towns, attractions and services carefully prior to making your booking. No changes or refunds will be provided due to guests failure to check full details of the property location.
INTERNET CONNECTION AND TV RECEPTION
The property may have a broadband internet connection (wired or wireless). The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. The Guest will not hold Property One Realty or the Owner liable for the availability or disruption in any internet connection.
TV reception in parts of this area can be unreliable in times of high wind or storm. Depending on the location of the property there may be low signal strength. The Guest will not hold Property One Realty or the Owner liable for any disruption in TV reception.
Last updated 24.07.2024