Holiday Bookings Arrival and Departure Information

Key access and directions to your accommodation

This information will be sent via email to the email address we have on our system (please ensure this is correct) 3 days prior to your arrival. It will note the property address, key box location and the key code for your stay. It will also remind you that if not listed as linen supplied you will need to supply your own.

If the email does not arrive to your email address, please make sure to check your spam/junk folder and if you still have not received it please contact our office on 02 4446 6800.

Checking in and checking out of your accommodation

Our properties are available from 2pm on the day that you are booked in to arrive. In the quieter months we do allow for early check ins and later check outs only if this has been approved by our office first.

Please note that whilst we endeavor to have your property ready by 2pm some circumstances are out of our control, and we are under no obligation to provide any compensation for this.

Property Ones check out time is 10am on the day of your departure. Please ensure that you have checked the in-house property folder for what is required before you depart, this could include but not limited to: putting bin kerbside for collection, ensuring air conditioning is off.
Most importantly please ensure you have left the keys in the key box unless advised otherwise.